FAQs
Orders
How can I place an order?
To place an order, select your desired product, click "Add to Cart," and proceed to checkout.Fill in your shipping and payment information, then click "Place Order" to complete your purchase.
Will I receive an order confirmation?
Yes, after placing your order, a confirmation email with your order details will be sent to the email address you provided.
Can I modify my order after placing it?
If your order hasn't been processed yet, we can assist with modifications.Please contact our customer service as soon as possible.
How can I check my order status?
You can track your order status by logging into your account and visiting the "My Orders" section.Additionally, we'll send you email updates regarding your order's progress.
Shipping & Deliver
How long does delivery take?
Please note that order processing takes 2–3 business days. After processing, delivery typically occurs within 4–12 business days, depending on the destination.
Do you offer international shipping?
Yes, we ship to select European countries.
How can I track my shipment?
Once your order is dispatched, you'll receive an email with a tracking number to monitor your shipment's progress.
What are the shipping costs?
Shipping is free for orders over HUF 18,000.For orders below this amount, a standard shipping fee of HUF 1,600 applies.
Payments
What payment methods do you accept?
Our online store offers a variety of secure and convenient payment options to enhance your shopping experience:
- Credit and Debit Cards: Visa, Mastercard, American Express, UnionPay
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- PayPal
Will I receive an invoice for my purchase?
Yes, an electronic invoice will be sent to your email after your order is processed.
What should I do if there's an issue with my payment?
If you encounter any payment issues, please reach out to our customer service for assistance.